Other
Product Care
Sunglasses FAQ
Goggle FAQ
- Which goggle lenses offer Tuned Lens Technology?
- How should I clean my goggles/goggle lens?
- What is Electric's goggle warranty policy?
- Is my goggle helmet compatible?
- Why is my lens fogging?
- Can new goggle lenses fit into an older model (same style)?
Warranty
Accounts and Rewards
- I'm a Responder, a Teacher, in the Medical field, or in the Military. Can I receive a special discount?
- How many points can I use at one time?
- Can I use loyalty points with a discount code?
- How can I gain more rewards points?
- What are the benefits of joining the Electric loyalty program?
- How do I edit my customer details?
Payment
- How can I check the balance on my gift card?
- Do Electric gift cards expire?
- How can I purchase an Electric gift card?
- Why was I charged twice on your website?
- How do I pay using my gift card?
- How can I apply my discount code?
Shipping and Delivery
Returns and Refunds
- What if I'm outside the 14-day return window?
- Where can I drop off my package for return?
- How can I track my return?
- How would I go about returning merchandise purchased from another retailer?
- How long does it take to receive my refund?
- Can I return a sale item?
Orders
- I'm missing an item from my order, what should I do?
- I received a faulty or damaged item, what should I do?
- I received the wrong item, what should I do?
- I didn't receive my order confirmation, what should I do?
- How can I check my order status?
- Can I cancel my order?