If you choose to do an Instant Exchange, you'll be prompted to add credit card info. Our returns portal will create a hold on your card for $1. The hold will stay in place for 7 days and then drop, regardless of whether the product is returned or not. If the return item has not been marked as "in-transit" within the return window you set, Loop will charge the card the full cost.
The return confirmation page will also reflect the hold.
You will be sent a reminder email to return the merchandise to avoid being charged. Emails are deployed on day 7 and 1 day before the charge date.
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